Professionals in after sales – to your advantage

Our customer service – preserving your investment

Heating systems from Schmid are intelligent, sustainable and reliable. Regular maintenance and professional service are the most important measures to positively influence the operating reliability and operating costs of a system.
Well-instructed and motivated system operators are essential for high efficiency and low emissions. The resulting smooth operation significantly increases the service life of a system.

The services provided by Schmid Customer Service also make it possible to plan costs and reduce system failures and expensive consequential damage. We will work with you to determine the right service package with the scope of maintenance and intervals to suit your needs.

Maintenance and inspection for capacity and safety

Maintaining the performance as well as safe and reliable operation of a system requires it to be in perfect condition. Maintenance and inspections by a Schmid technician help to achieve this goal precisely. Malfunctions in heating operation and potential problems can be identified at an early stage and consequential damage and unplanned downtime can be avoided.

Extend capacity and service life with service maintenance – choose a customized maintenance plan now.

Plannable costs

Regular maintenance also makes it easier to plan costs and future investments. Our team deals with the peculiarities of our systems on a daily basis and can therefore optimally assess the wear and tear as well as expected service life of parts. Based on this experience, we are in a position to make a competent recommendation regarding preventive measures.

Prepared for many eventualities

With our spare parts warehouses strategically located along the A1 highway and our qualified supply partners, we are prepared for all circumstances. This ensures that even unforeseen breakdowns are rectified as quickly as possible and that heat delivered to our customers’ premises is not interrupted.

Hotline – After Sales telephone support

Our support team is very familiar with the specific requirements of our combustion plants. And therefore is able to provide reliable troubleshooting support. Our supporters are often able to discuss and resolve faults over the phone, hand-in-hand with our customers.

Use of remote maintenance for system and operational optimization

Our experts have the option of using a secure real-time remote connection to access the system or the system operating data stored on an internal high-security server for analysis. Remote maintenance technology makes it possible to provide advice or directly optimize operations. Faults can also often be rectified quickly and efficiently. Using the stored operating data, we are able to carry out various analyses in order to develop measures tailored to the respective system to optimize its operating behaviour. Technological advances, individual requirements and the goals of heat production or the customer are taken into account. Optimization measures reduce costs, save fuel, increase the production of thermal energy and have a positive effect on the environment and the service life of your system.

Emission maintenance to protect our environment

Thanks to our precise and reliable emissions maintenance, you can be confident that compliance with all relevant requirements and regional regulations is ensured. Should action be required, our support team will be happy to help you find a solution and optimize your system if necessary.

Warranty extension – long-term protection

Our extended warranty covers the cost of spare parts as well as the necessary travel and labor expenses. This allows you to look to the future of your system with peace of mind.

State-of-the-art technology – control unit and system retrofits

We are happy to support our customers in bringing their existing system up to the latest state of the art technology with a retrofit. By replacing outdated components and integrating modern control systems or assemblies with additional functions, the efficiency, reliability and flexibility of the system are increased. A retrofit can be a cost-effective alternative to a new purchase and significantly extends the service life of a system. Our development team works daily on individual retrofit solutions for KÖB and Schmid combustion plants that are precisely tailored to the needs of our customers.